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Google Home Max reportedly killing connected Wi-Fi’s network


NEW DELHI: It looks like Google Home Max, the large speaker launched by the search giant alongside the Pixel 2 smartphones and other Google Home speakers, is facing its second glitch. This time, the device is being said to kill the Wi-Fi networks with which it is connected.

The news comes directly from users on the Google Product Forum. “My Google Home Max arrived today. Initial setup was fine, everything was working (Assistant, streaming services), but then my Wi-Fi network went down, which required a hard restart of modem and router to fix. It took it going down a few more times for me to realize the Max was causing it; whenever I tried to stream radio or Spotify, the Wi-Fi died and had to be restarted,” stated one of the affected users. “I tried a hard reset of the Max. Got to the end of setup … and then the network died and the modem and router had to be restarted.”

It was mentioned that most of the users getting affected were using TP-Link Archer C7 Wi-Fi modem.

One of the TP Link engineers replied on the thread stating the actual problem could be MDNS multicast discovery packets. It has been said that the Google Home Max could’ve have been sending thousands of these packets to the router in a very short time.

One of the forum one of the Google representatives have confirmed the issue and has said that the company is already looking in to the matter. “Sorry for the delayed response but appreciate all the details and reports on this. We’re looking into this and to help us, please submit feedback report from the Google Home app after the router is rebooted and devices are back online. Be sure to include the keyword “GHT3 – Unable to setup Max to network” and to check the box to “Include screenshot and logs”. Also, please confirm the firmware version your router is on,” said the representative.

This is not the first time Home Max is facing an issue. Last month, the speaker reportedly had a latency bug. The speaker gave a slightly delayed response in playing music when connected with an aux port.



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